Refund policy
Return & Refund Policy
At [shpnxt], we want you to love what you wear. If you're not completely satisfied with your purchase, we’re here to help.
1. Returns
- You can return items within 7–10 days of delivery.
- Items must be:
- Unused, unwashed, and in original condition
- With all tags and packaging intact
- Returns will not be accepted for:
- Innerwear, socks, or clearance/sale items (if applicable)
2. Refunds
- Once we receive and inspect your return, we will notify you.
- If approved, your refund will be processed within 5–7 business days.
- The amount will be refunded to your original payment method or as store credit (based on your policy).
3. Exchange Policy
- We offer exchanges for:
- Size issues
- Defective or damaged products
- Exchange requests must be made within 7 days of delivery.
4. Damaged or Wrong Product
- If you receive a damaged or incorrect item, please contact us within 48 hours with photos/video proof.
- We will arrange a free replacement or full refund.
5. Return Shipping
- Return shipping charges:
- Free (if product is damaged/incorrect)
- Customer pays (for size or preference returns)
6. Non-Returnable Items
- Gift cards
- Final sale items
- Customized products
7. How to Initiate a Return
- Email us at [next13784@gmail.com]
- Or WhatsApp: [16005432890]
- Provide your order ID and reason for return
Note
We reserve the right to refuse returns that do not meet our policy conditions.